Requesting a Shift Trade in Zendesk
How can I request to trade my shift with another agent in Zendesk?
To request a shift trade in Zendesk, you need to access your schedule through the Agent schedule app. Once there, click on the Shift trades options menu icon (three dots) and select 'Trade shift'. Choose the date of the shift you want to trade and decide who you want to make your shift visible to, such as a single person, everyone, your teams, or location. Then, select your ideal return shift date to show your preference for a swap date. Finally, click 'Send trade request'.
Your shift trade request will appear as requested and be added to the trade pool. Depending on your visibility settings, other agents will be notified via email about the available trade. If you selected everyone, team, or location, those selected will see the trade request. If you chose only one person, only that person will see it. For more details, check out theoriginal link.
More related questions
What steps do I follow to take a shift trade in Zendesk?
To take a shift trade in Zendesk, start by accessing your schedule in the Agent schedule app. Click on the Shift trades options menu icon (three dots) and select 'View shift pool'. Here, you'll find all shift trade requests available to you. Hover…
What happens after I send a shift trade request in Zendesk?
After you send a shift trade request in Zendesk, it appears as requested and is added to the trade pool. Depending on your visibility settings, other agents will be notified via email about the available trade. If you selected everyone, team, or…
How does manager approval work for shift trades in Zendesk?
Manager approval is a crucial step in the shift trade process in Zendesk. Once an agent accepts a shift trade, the request is sent to a manager for approval. Managers have the authority to accept, deny, or react with a comment to the shift trade…
Can I choose who sees my shift trade request in Zendesk?
Yes, when you request a shift trade in Zendesk, you can choose who sees your request. During the process of trading your shift, you have the option to make your shift visible to a single person, everyone, your teams, or location. This flexibility…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
