The Article Recommendations dashboard in Zendesk provides a variety of reports to help you analyze your autoreplies. These include Answer Bot activity volumes by date, Answer Bot activity rates by date, and Resolutions by month over a 12-month period. Additionally, you can view reports filtered by Answer channel, Answer brand, or Suggested article language.
These reports offer insights into the number of offered, clicked, and resolved bot answers, as well as the percentage of answers clicked, rejected, or resolved. This comprehensive reporting helps you understand the performance of your articles and identify trends over time.
To access the Article Recommendations dashboard in Zendesk, follow a few simple steps. First, click the Explore icon in the Zendesk product tray. Then, from the list of dashboards, select the Zendesk Answer Bot dashboard and click on the Article…
The Article Recommendations dashboard in Zendesk offers several key metrics to help you analyze your autoreplies. These include the Suggestion rate, Click-through rate, Resolution rate, and Rejection rate. Each metric provides detailed insights,…
To customize the Article Recommendations dashboard in Zendesk, you'll need to clone it first. This allows you to edit and tailor the dashboard to better suit your specific needs. Once cloned, you can modify the reports and metrics to focus on the…
Improving the suggestion rate of your autoreplies in Zendesk involves analyzing the Suggestion rate metric on the Article Recommendations dashboard. This metric displays the percentage of customer inquiries where an autoreply with articles was…
In Zendesk, direct resolutions occur when an article suggested by the Answer Bot resolves a customer's inquiry without further assistance. Indirect resolutions, on the other hand, happen when the suggested article doesn't directly solve the issue…
Filtering reports on the Article Recommendations dashboard in Zendesk is straightforward. You can filter the reports by various attributes such as Time, Answer channel, Answer brand, Article language, Ticket group, and Ticket form. This allows you…