Reporting on Users with Multiple Organizations in Zendesk Explore
How can I report on users with multiple organizations in Zendesk Explore?
In Zendesk Explore, reporting on users with multiple organizations is limited to the default organization. If a user belongs to multiple organizations, Explore will only reference the default one.
This limitation affects custom organization fields, so consider this when creating reports involving users with multiple organizational affiliations.
More related questions
How can I report on the number of users in each organization using Zendesk Explore?
You can easily create a report in Zendesk Explore to display the number of users in each organization. Start by opening Explore and clicking the reports icon. In the Reports library, select 'New report' and choose the 'Support - Tickets' dataset….
How do I display users associated with my Zendesk account and their ticket requests?
To display users and their ticket requests in Zendesk Explore, start by creating a new report using the 'Support - Tickets' dataset. Add the 'Users' metric to see the total number of users. Then, include the 'Requester name' and 'Requester role'…
Can I report on custom organization fields in Zendesk Explore?
Yes, you can report on custom organization fields in Zendesk Explore, but there are some limitations. Explore references the first or default organization of the ticket requester, not the ticket organization name field. If a user is part of…
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Enhancing your Zendesk Explore reports with additional attributes can make them more insightful. For instance, you can add the 'Requester organization domains' attribute to see domains associated with each organization or 'Requester organization…
Is it possible to report on users' current groups in Zendesk Explore?
Currently, Zendesk Explore does not support reporting on users' current groups directly. The reporting is based on ticket history, showing the group a user belonged to at the time of the ticket, not their current group. If you need to see the…
Can I report on the number of organizations over a time period in Zendesk Explore?
Reporting on the number of organizations over a time period in Zendesk Explore is not directly supported. However, you can create custom fields for 'Date Started' and 'Ended Support' to track this information. This workaround allows you to compare…
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