Reporting on Unsolved Tickets by Week of the Year
How do I report on unsolved tickets by week of the year?
To report on unsolved tickets by week of the year, use the Support - Tickets dataset instead of the Updates history dataset. Add the 'Unsolved tickets' metric and use 'Ticket created - Week of year' as the attribute. Set the date range to 'This year' to view unsolved tickets weekly.
More related questions
How can I report on created and solved tickets by date in Zendesk Explore?
To report on created and solved tickets by date in Zendesk Explore, you need to create a custom report using the Support - Updates history dataset. Start by adding the metrics for 'Tickets created' and 'Tickets solved'. Then, apply a date range…
What do I need to start reporting on tickets in Zendesk Explore?
To start reporting on tickets in Zendesk Explore, you need a Zendesk Explore Professional or Enterprise plan, Editor or Admin permissions, and access to ticket event data in Zendesk Support. The process is beginner-friendly and typically takes…
How can I report on created and solved tickets by day of the week?
To report on created and solved tickets by day of the week, follow the initial steps for date-based reporting. Then, adjust the date range to cover a full number of weeks, such as 12 weeks in the past. In the Columns panel, add 'Update - Day of…
Can I create a report for tickets created and solved on the same day?
Yes, you can create a report for tickets created and solved on the same day by using the Support: Tickets dataset. Add metrics for 'Tickets Created' and 'Tickets Solved', and set the date filters for both attributes to 'Yesterday' or your desired…
How can I customize the appearance of my ticket reports in Zendesk Explore?
You can customize your ticket reports in Zendesk Explore by using the chart configuration menu. This allows you to change chart colors, format x-axis and y-axis titles and labels, and adjust the chart legend. You can also display values inside the…
What should I do if my ticket report numbers seem incorrect?
If your ticket report numbers seem incorrect, consider using separate queries for created and solved tickets, as the underlying formulas in different datasets may vary. Ensure you're using the correct dataset and date filters for your specific…
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