Unfortunately, you cannot directly report on tickets created specifically after a customer performs a search in the help center. There are no Explore attributes or metrics available to isolate such tickets.
However, you can use the 'Tickets created / search ratio' to get a general understanding of submissions from your help center. This metric is part of the Guide - Search dataset and is available on your default Guide dashboard under the Search tab. It shows the number of tickets created from your help center divided by the number of searches. A high ratio suggests fewer searches before ticket submission, while a low ratio indicates more searches before fewer tickets are submitted. For more details, check out theoriginal article.
The 'Tickets created / search ratio' is a metric that helps you understand the relationship between help center searches and ticket submissions. This ratio is calculated by dividing the number of tickets created from your help center by the number…
You can find the report for the 'Tickets created / search ratio' on your Guide dashboard in Zendesk Explore. To access it, open the Guide dashboard, click on the Search tab, and scroll down to the bottom of the page. This report provides insights…
Interpreting the 'Tickets created / search ratio' can provide valuable insights into customer behavior in your help center. A high ratio means that customers are submitting tickets without performing many searches, which might indicate that they…