Reporting on Custom Omnichannel Queue Performance
Learn how to create a dashboard for custom omnichannel queue performance. Gain insights into queue management and optimize workflow.
How can I report on custom omnichannel queue performance?
To report on custom omnichannel queue performance, you can create a dashboard that shows live data on how work is being routed. This involves using a specific recipe provided by Zendesk to track and analyze the performance of your custom queues.
By setting up this dashboard, you can gain insights into the efficiency of your queue management and make informed decisions to optimize your team's workflow. For more detailed instructions, refer to the Zendesk article on reporting on custom omnichannel queue performance.
More related questions
What does a zero value mean in Agent avg used capacity?
A zero value in the Agent avg used capacity column indicates that the agent is online but not actively working in the given channel. This can happen if the agent is in a unified online state, meaning they are marked as online across all channels,…
What does a null value mean in Agent avg used capacity?
A null value in the Agent avg used capacity column means that the agent was not in an online state. This indicates that the agent was not available to take on tasks in any channel during the time period being analyzed. Understanding null values can…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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