Reporting on Chat Tags in Zendesk
How can I report on chat tags in Zendesk?
To report on chat tags in Zendesk, you can use the Chat Engagement Dataset to create queries. This dataset allows you to track and analyze chat interactions based on the tags applied. If you're having trouble finding tags in the chat dashboard or Explore, ensure your queries are set up correctly to include tag data.
More related questions
How can I add a tag to chats initiated from a specific webpage?
To add a tag to chats that start from a specific webpage, you can use a Chat trigger in Zendesk. This involves setting up a trigger that runs when a visitor requests a chat and checking the condition where the visitor's page URL equals the specific…
Can I tag chats from multiple pages with similar URLs?
Yes, you can tag chats from multiple pages with similar URLs using the 'Contains' option in the Visitor page URL condition. This is useful if you want the trigger to act on all pages that share a common URL stem but have different endings. For…
How do I tag chats from multiple different URLs with one trigger?
To tag chats from multiple different URLs using one trigger, you need to adjust the conditions to 'Check any of the following conditions'. Then, list each URL under the Visitor page URL condition. This setup allows the trigger to fire if a chat is…
How can I add chat tags using custom code?
If you prefer using custom code over chat triggers, you can add chat tags by embedding a JavaScript snippet on your website. The code snippet involves using the$zopimfunction to add tags, such as 'checkout_page', to the chat. This method…
Why don't my chat tags appear on the support ticket?
Chat tags might not appear on the support ticket if they are not synced until after the chat ends. This can happen if the chat session creates a support ticket before the tag is applied. To ensure tags are visible, check your chat trigger settings…
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