Reporter Defaults to Integration User in Jira
Understand why the Reporter defaults to the integration user in Jira and how to resolve it.
Why is the Reporter set to the integration user in Jira?
The Reporter might default to the integration user if permissions or fields are misconfigured. Ensure Modify Reporter permissions include the correct roles and that the Reporter field is present in the project's screen configuration.
More related questions
Why does the reporter change when creating a Jira issue from Zendesk?
The reporter might change due to permission settings or missing fields. In Jira, ensure the Modify Reporter scheme grants proper permissions to Administrators. Also, check if the Reporter field is included in the project's screen configuration….
How can I check the Modify Reporter permissions in Jira?
To check Modify Reporter permissions, go to Jira's Issues section and click on Permission schemes. Find your scheme, like Default Permission Scheme, and ensure Administrators are listed under Modify Reporter. This ensures the correct roles can…
What should I do if the Reporter field is missing in Jira?
If the Reporter field is missing, navigate to Jira's Issues section and click on Screens. Select the project and click Configure to see the fields. If the Reporter field isn't listed, add it from the bottom of the list for each project screen.
Can reinstalling Jira integration affect existing links with Zendesk?
Reinstalling the Jira integration might affect existing links between Zendesk tickets and Jira issues. It's advisable to troubleshoot permissions and field configurations before considering a reinstall to avoid losing connections.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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