Report Agent Time on Tickets for Different Time Frames
Discover how to report on agent time spent on tickets for various time frames using Zendesk's tools.
Can I report on the time agents spend on tickets for different time frames?
Yes, you can report on the time agents spend on tickets for different time frames in Zendesk. By using the Time Tracking app and Explore, you can adjust the query filter to select different time frames, such as a week or a month. This flexibility allows you to analyze agent activity over various periods.
For more information, check out the Explore recipes reference.
More related questions
How can I track the time spent on each ticket last month in Zendesk?
You can track the time spent on each ticket last month using the Time Tracking app and Explore in Zendesk. To do this, you'll need to create custom metrics in Explore. Start by using the Support: Updates history dataset, then add a filter for…
How do I see the time each agent spent on a specific ticket in Zendesk?
To see the time each agent spent on a specific ticket in Zendesk, you can use the Time Tracking app along with Explore. The article 'Time Tracking app: Metrics you need to be measuring' provides a recipe under 'Example 1: Ticket handling time by…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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