Replacing Your Premium Sandbox in Zendesk
What happens when I replace my premium sandbox?
Replacing your premium sandbox involves deleting the existing one and creating a new sandbox based on your current production settings. This process changes the sandbox URL and all object IDs, such as ticket field IDs. Custom Guide themes and apps will be removed, and any sharing agreements will be lost. It's important to coordinate with your development team before proceeding. For more information, refer to theoriginal documentation.
More related questions
How do I access my premium sandbox in Zendesk?
To access your premium sandbox, navigate to the Admin Center, click on 'Account' in the sidebar, and then select 'Sandbox > Sandboxes'. From there, click the options menu icon next to one of your sandboxes and select 'Open Sandbox' to launch it in…
Can I rename the URL of my Zendesk sandbox?
Unfortunately, you cannot change the URL of a sandbox account in Zendesk. Once a sandbox is created, its URL is fixed and cannot be altered. This is a limitation within the sandbox environment, and any changes to the URL would require creating a…
How does upgrading to Zendesk Suite affect my premium sandbox?
Upgrading to a Zendesk Suite Enterprise or Enterprise Plus plan does not immediately change your existing premium sandbox. It remains the same until you decide to delete it. After deletion, you can create a new premium sandbox that matches the type…
Why can't I add more brands to my Zendesk sandbox?
If you're unable to add more brands to your Zendesk sandbox, it might be due to a limitation in the number of brands allowed in the sandbox environment compared to your production instance. Even with an unlimited brands add-on, the sandbox may not…
Can I rename my sandbox in the Zendesk Admin Center?
While you can rename the subdomain of a paid or trial account, you cannot rename a sandbox account in the Zendesk Admin Center. The name of the sandbox as displayed in the Admin Center is fixed and cannot be changed.
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
