Replacing Assets in Zendesk Theme
How do I replace an asset in my Zendesk theme?
Replacing an asset in your Zendesk theme is a simple process that doesn't require editing the theme code.
To replace an asset, go to Guide, click the Customize design icon, select the theme you want to edit, and click Edit code. In the Assets section, find the asset file you want to replace, click the options menu, and select Replace. Choose a new asset from your system, and the theme will update dynamically. Avoid using the full URL of the asset in HTML source to prevent broken links.
More related questions
How do I upload assets to my Zendesk help center theme?
Uploading assets to your Zendesk help center theme is straightforward. You can add images and files to your theme, which are stored in a web cache on a cloud delivery network (CDN) to improve performance. To upload an asset, navigate to Guide,…
What file types are allowed for Zendesk theme assets?
Zendesk allows a variety of file types for theme assets, primarily those used in theming a help center. For images, you can use jpg, jpeg, png, gif, svg, webp, tiff, tif, bmp, ico, and webm. Fonts can be woff2, woff, eot, otf, ttf, and svg. Text…
How can I use uploaded assets in my Zendesk theme's code?
You can easily reference uploaded assets in your Zendesk theme's code using asset path variables or the Curlybars asset helper. In the style.css file, use asset path variables provided by Guide. In templates, use the Curlybars asset helper to…
Can I delete a theme asset in Zendesk?
Yes, you can delete any theme asset that you no longer need in your Zendesk theme. To delete an asset, navigate to Guide, click the Customize design icon, select the theme you want to edit, and click Edit code. In the Assets section, locate the…
Is it possible to upload a folder of assets to Zendesk?
Unfortunately, you cannot upload a whole folder of assets directly to Zendesk. However, there are alternative methods. If you need to upload a large number of files, consider downloading the theme entirely and placing the images directly in the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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