Reordering Ticket Forms in Zendesk
How do I change the order of ticket forms in Zendesk?
Changing the order of ticket forms in Zendesk is a straightforward process. This feature allows you to prioritize certain forms by placing them higher in the drop-down list that end users see. To adjust the order, go to the Admin Center, click on 'Objects and rules', and then select 'Tickets > Forms'. From there, you can drag and drop the forms to rearrange them as needed. This ensures that the most relevant forms are easily accessible to your users.
More related questions
How can I customize ticket form instructions for end users in Zendesk?
You can easily customize the instructions that end users see when selecting a ticket form in Zendesk. To do this, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and then select 'Tickets > Forms'. Here, you can enter your…
Can I link directly to a specific ticket form in Zendesk?
Yes, you can link directly to a specific ticket form in Zendesk, which is useful for directing users to the exact form they need. To do this, obtain the URL of the ticket form by selecting it from the drop-down list on your site or by checking the…
How can I create pre-filled ticket forms in Zendesk?
Creating pre-filled ticket forms in Zendesk can streamline the process for both users and agents. This feature allows you to automatically fill certain fields in the form, reducing the effort required from users. To set this up, you need to…
What should I do if my ticket form URL redirects to the admin home?
If your ticket form URL redirects to the admin home instead of the form, it might be because you're signed in as an agent. To view the form as an end user, try accessing the URL in a private or incognito browser. This will simulate the experience…
Can I allow users to submit tickets without logging in?
Yes, you can allow users to submit tickets without logging in by enabling the 'allow anyone to submit tickets' setting in Zendesk. This setting can be found in the Admin Center under 'End users'. If this option is not enabled, users will be…
Why do I see a dropdown menu when linking to a specific ticket form?
If a dropdown menu appears when linking to a specific ticket form, it might be due to conditional ticket fields or settings that allow users to choose from multiple forms. Ensure that the URL is correctly formatted and that no conditions are set…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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