Remove WhatsApp Number from User Profile in Zendesk
How can I remove a WhatsApp phone number from a user's profile?
To delete a WhatsApp number from a user's profile, navigate to the context panel of your ticket. From there, you can manage the user's contact information and remove the WhatsApp number as needed.
More related questions
How do I troubleshoot Facebook integration issues in Zendesk?
If your Facebook messages aren't coming in as tickets, there might be an issue with your Facebook integration. To troubleshoot, ensure that your Facebook page is properly connected to Zendesk and that all necessary permissions are granted. Check…
Why are duplicate user profiles created for social media tickets?
Duplicate user profiles can occur when existing Zendesk users contact you through social media channels. This happens because the social media platform might not match the user's existing profile in Zendesk. To resolve this, you can manually merge…
Why can't requesters see bulk updates in WhatsApp tickets?
When using bulk ticket management to add public comments to WhatsApp tickets, the message might not reach the requester. This is because WhatsApp has specific limitations on bulk messaging. To ensure your messages are delivered, consider sending…
What should I do if I receive an unsupported message type error?
If you encounter an error stating that an unsupported message type was sent by a user, it means the message format isn't compatible with Zendesk. This can happen with certain media types or unsupported text formats. To resolve this, ask the user to…
How do I verify my Zendesk Talk number for WhatsApp?
To verify your Zendesk Talk number for WhatsApp, you need to follow the activation process provided by WhatsApp. This includes verifying your number through a code sent to your phone and ensuring your account settings are correctly configured.
Why don't Facebook page mentions create tickets in Zendesk?
Facebook page mentions in public posts do not automatically create tickets in Zendesk. This is because the integration is designed to handle direct messages and comments rather than public mentions. To track mentions, consider using a social…
What are the caveats of WhatsApp proactive messaging?
When using WhatsApp template messages for proactive messaging, be aware of certain limitations. These include restrictions on message content and the need for user consent. Ensure your messages comply with WhatsApp's policies to avoid issues.
Why is my Instagram profile blank when integrating the channel?
If your Instagram profile appears blank during integration, it might be due to incorrect permissions or account settings. Ensure that your Instagram account is properly linked and that all necessary permissions are granted for Zendesk to access…
Why is my WhatsApp number redacted in Zendesk?
WhatsApp number strings are redacted in Zendesk to protect user privacy. This is a security measure to ensure sensitive information is not exposed. If you need to view the number, check your account settings or contact support for assistance.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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