Remove Unauthorized Devices from Zendesk Account
How can I remove an unauthorized device from my Zendesk account?
If you notice an unauthorized device accessing your Zendesk account, you can remove it through your profile settings. First, click on your profile image and select 'View profile'. Then, navigate to the 'Security Settings' tab and click on 'Devices & Apps'.
In the 'My Devices' section, find the device you want to remove and click 'Remove'. It's crucial to reset your password immediately after removing an unauthorized device to prevent further access. You'll need to sign in again with the device to reauthorize it if it's legitimate.
More related questions
How can I check which devices have accessed my Zendesk account?
You can easily check which devices have accessed your Zendesk account by visiting your user profile. Simply click on your profile image at the top-right corner of the page, select 'View profile', and then navigate to the 'Security Settings' tab….
How do I get email notifications for new device logins on Zendesk?
To receive email notifications whenever a new device logs into your Zendesk account, you need to enable this feature in your security settings. Go to your profile by clicking your profile image, then select 'View profile'. In the 'Security…
How do I revoke a third-party application's access to my Zendesk account?
Revoking a third-party application's access to your Zendesk account is straightforward. Go to your profile by clicking your profile image and selecting 'View profile'. Then, open the 'Security Settings' tab and click on 'Devices & Apps'. In the…
Can I see the devices used by other agents in Zendesk?
No, you can only view the devices that have accessed your own Zendesk account. Each user can only see their own device access information for privacy and security reasons. If you're an admin looking to monitor device access for all users, this…
How can I rename a device in my Zendesk account?
Renaming a device in your Zendesk account is a simple process. First, navigate to your profile by clicking your profile image and selecting 'View profile'. Then, go to the 'Security Settings' tab and click on 'Devices & Apps'. In the 'My Devices'…
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