To remove an agent from a group in Zendesk, you need to edit the group in the Admin Center. Simply navigate to the Groups page, select the group you want to edit, and click the trash can icon next to the agent's name you wish to remove. Don't forget to click Save after making your changes.
It's a good idea to reassign any tickets that are currently assigned to the agent before removing them from the group to ensure a smooth transition. For more detailed instructions, you can refer to the originalZendesk article.
Before removing an agent from a Zendesk group, it's important to reassign any tickets they are handling. This ensures that no tickets are left unattended and that the transition is smooth for both the agent and the team. Reassigning tickets helps…
You can find the option to edit groups in Zendesk within the Admin Center. Navigate to the Groups page, where you can select the group you wish to edit. From there, you can manage group members, including removing agents. The Admin Center is your…
Reassigning tickets before removing an agent from a group is crucial to ensure that all customer inquiries are addressed without interruption. It helps maintain service quality and prevents any tickets from being overlooked. By reassigning tickets,…