Reduce Agent Seats on Zendesk Subscription
How can I reduce the number of agent seats on my Zendesk subscription?
To reduce the number of agent seats on your Zendesk subscription, you need to be the account owner. You can view the number of active seats on your account by visiting the Team members page. Make sure the seats are empty before removing them to avoid losing tickets or other data. For more details, check out the article: Best practices for removing agents.
If you have a sales-assisted account, you may need to contact your account representative to make this change. For self-service customers, you can update the number of agent seats by editing the Seats field. Note that these changes will take effect in your next billing cycle. For more information, see the article: Why did my subscription change not go into effect immediately?
More related questions
What should I do before removing agent seats from my Zendesk account?
Before removing agent seats from your Zendesk account, ensure that the seats are empty to prevent losing any tickets or data. This is crucial to avoid any disruption in your service or loss of important information. For more detailed guidance, you…
Why didn't my Zendesk subscription change take effect immediately?
Changes to your Zendesk subscription, such as reducing the number of agent seats, will not take effect until your next billing cycle. This is a standard procedure to ensure that all billing adjustments are processed correctly. For more information…
Who should I contact if I have a sales-assisted Zendesk account and want to reduce agent seats?
If you have a sales-assisted Zendesk account and wish to reduce the number of agent seats, you will need to contact your account representative. They are responsible for managing changes to your account and can assist you with the process. For more…
Can I reduce agent seats on my Zendesk account without contacting support?
For self-service Zendesk accounts, you can reduce the number of agent seats by editing the Seats field in your account settings. However, for sales-assisted accounts, you will need to contact your account representative to make these changes. If…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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