Redirect All Deleted Zendesk Articles to One Page
Can I redirect all deleted Zendesk articles to one specific page?
Yes, you can redirect all deleted Zendesk articles to one specific page by adding a JavaScript snippet to your script.js file. This snippet checks for a 'not-found' class on error pages and redirects users to a specified URL.
Ensure that the error page template includes a 'not-found' class for this to work. This method is useful for directing users to a general information page or a homepage.
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Can I redirect traffic from deleted Zendesk help center articles?
Yes, you can redirect traffic from deleted Zendesk help center articles to more valuable pages. To do this, you need to access your help center's custom JavaScript file and implement JavaScript redirects. Sign in to Zendesk Support as an…
How do I access the JavaScript file to set up redirects in Zendesk?
To access the JavaScript file for setting up redirects in Zendesk, you need to sign in as an administrator. Once signed in, click the Zendesk Products icon, select Guide, and then Guide admin. From there, click the Customize design icon in the…
What are the potential SEO impacts of using JavaScript redirects in Zendesk?
Using JavaScript redirects in Zendesk can potentially impact your SEO negatively. This is because search engines need to render a page to find the redirect, which is not as efficient as other methods. For better SEO practices, it's recommended to…
How can I redirect untranslated Zendesk articles to an existing language?
To redirect untranslated Zendesk articles to an existing language, you can use a JavaScript snippet that checks if the content is in a non-default language and redirects it to the default language. Modify the code to replace 'en-us' with your…
How can I customize redirects for specific Zendesk articles or community posts?
To customize redirects for specific Zendesk articles or community posts, you can modify the JavaScript if statement to target specific conditions. For example, you can redirect articles containing certain keywords in the title or redirect all…
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