image for site

Red Warning Screen on Zendesk Access

Learn why red warning screens appear when accessing Zendesk and how to resolve them.

Why do I see a red warning screen when accessing Zendesk?

Seeing a red warning screen when accessing Zendesk usually means that Google Safe Browsing has flagged one of your subdomain's attachments or webpages as harmful or unsafe. This can cause all attachments or pages to be blocked by the browser, displaying a red screen error.

Zendesk is notified by Google when such issues are detected, and they work to remove the problematic attachment and request a review from Google. The red warning screens will persist until Google completes their review and removes the warnings. For more details, you can check out the originalZendesk help article.


More related questions

How can I resolve the red warning screen issue on Zendesk?

To resolve the red warning screen issue, Zendesk will remove the flagged attachment and request a review from Google. This process is necessary to clear any malware warnings for the affected subdomain. While Zendesk monitors accounts for such…

What causes Google Safe Browsing to flag my Zendesk subdomain?

Google Safe Browsing may flag your Zendesk subdomain if it detects harmful, malicious, or unsafe content on your attachments or webpages. This can lead to browsers blocking access and displaying a red warning screen. Zendesk is alerted by Google…

How long does it take for Google to review flagged Zendesk content?

Google's review process for flagged Zendesk content can take several days. During this time, the red warning screens and messages will continue to appear until Google completes the review and removes the warnings. It's important to be patient…

Which browsers use Google Safe Browsing that might show red warnings?

Google Safe Browsing is utilized by several popular browsers, including Chrome, Safari, Firefox, Opera, and Vivaldi. These browsers may display red warning screens if they detect unsafe content on your Zendesk subdomain. Ensuring your content is…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites