Recover Suspended Ticket with Only Attachments
Why can't I recover a suspended ticket that only has attachments?
Zendesk cannot recover suspended tickets that contain only attachments without any text. This is because the system requires some text content to process the ticket. To avoid this issue, ensure that users include text or a follow-up explanation when submitting requests.
Reviewing and updating your submission process can help prevent such suspensions in the future.
More related questions
Why am I getting the error 'Suspended ticket could not be recovered'?
This error occurs when trying to automatically recover a suspended ticket in Zendesk. It can happen for several reasons, such as the sender being suspended, the sender's email being a support address, or the ticket containing only attachments…
How can I recover a suspended ticket if the sender is suspended?
To recover a suspended ticket when the sender is suspended, you need to unsuspend the user first. This can be done by accessing their user profile in Zendesk and changing their status. Once the user is unsuspended, you should be able to…
What should I do if a suspended ticket's sender email is a support address?
If a suspended ticket's sender email is a support address, you need to manually recover the ticket. After recovering, change the requester to a non-support email address. This ensures that the ticket can be processed correctly without being…
What should I do if I can't see the user or find the ticket to recover it?
If you can't see the user or find the ticket to recover it, it might be due to a feature misconception or a bug. In such cases, check if the internal Ticket ID is listed in the error message. If the issue persists, consider reaching out to Zendesk…
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