Reassignment in Zendesk's Assigned Routing

Learn how reassignment works in Zendesk's Assigned routing to ensure timely handling of requests. Configuration steps included.

How does reassignment work in Zendesk's Assigned routing?

Reassignment in Assigned routing automatically notifies another agent if the initially assigned agent doesn't respond within a set time.

To enable, go to Settings > Routing, turn on Reassignment, and set a timeout window. This ensures requests are handled promptly, even if the first agent is unavailable.

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Reassignment in Zendesk's Assigned Routing

How does reassignment work in Zendesk's Assigned routing?

More related questions

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Interested indeflectingover 70% of your Zendesk support tickets?

Zendesk Support Tickets

Zendesk Messaging (live chat)

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Reduce support costs.Spend more time on customer success.