Reasons for Zendesk's Live Chat Data Relocation
Why is Zendesk relocating live chat data?
Zendesk is relocating live chat data to enhance reliability and data compliance. By hosting chat data in the same AWS region as ticket data, Zendesk aims to improve service isolation during incidents and unlock new compliance possibilities. Some data, like chat avatars, will remain in the EEA region.
More related questions
What is the Zendesk data co-location change about?
Zendesk is moving live chat service data to the same AWS region as your Support ticket data. This change aims to improve reliability and data compliance. The move will occur during low traffic periods to minimize disruption. [Learn…
How will I be notified about the Zendesk data move?
You'll be notified via a banner in the Support Agent Workspace or Chat dashboard at least a month before the data move. The banner will update with a specific date and time 72 hours before the move. If you don't see a banner, your account isn't…
What should I expect during the Zendesk data move?
During the data move, all messaging and live chat channels will be unavailable. Ongoing chats will disconnect, and agents must refresh their browsers afterward to sign in again. The move is scheduled during low traffic periods to minimize impact.
Will the Zendesk data move affect my account features?
No changes to your account's features are expected due to the data move. The move is purely about relocating service data to the same AWS region as your ticket data, ensuring better reliability and compliance.
Do I need to prepare for the Zendesk data move?
No preparation is required from your side for the data move. However, it's a good idea to inform your agents about the upcoming activity so they are aware of the temporary unavailability of chat services.
What should I do after the Zendesk data move?
After the data move, agents will need to sign in to their Chat accounts again. If the move is successful, the advisory banner will disappear. If not, the banner will update with a new date.
Where will my Zendesk chat data be moved to?
Your live chat service data will be moved to the same Zendesk Pod as your Support ticket data. This ensures that all your service data is co-located for better reliability and compliance.
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