Reason Zendesk WFM Skips Bulk Ticket Tracking
Discover why Zendesk WFM doesn't track bulk updates to ensure fair productivity.
Why doesn't Zendesk WFM track bulk ticket updates?
Zendesk WFM avoids tracking bulk ticket updates to maintain fair productivity metrics.
If bulk updates were tracked, it could result in an inflated count of productivity points, as each update might be counted as a separate action. This would not accurately represent the actual work performed by agents, leading to potential discrepancies in productivity assessments.
More related questions
Does Zendesk WFM track bulk ticket updates?
No, Zendesk WFM does not track bulk ticket updates. This is to prevent an unfair count of productivity points when mass ticket updates occur. Tracking bulk updates could skew productivity metrics, as it might count multiple updates as individual…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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