Reason for Zendesk Macro Suggestions Permissions Update
Discover why Zendesk updated permissions for macro suggestions, focusing on user empowerment and efficiency.
Why did Zendesk update permissions for macro suggestions?
Zendesk updated permissions for macro suggestions to empower users and enhance efficiency. This change was driven by community feedback requesting more flexibility in managing macro suggestions. By allowing admins to delegate access to these suggestions, Zendesk aims to foster a more collaborative and efficient work environment.
This update reflects Zendesk's commitment to responding to user needs and improving the overall user experience.
More related questions
What is the new permissions update for macro suggestions in Zendesk?
Zendesk has introduced a new permissions update for macro suggestions, enhancing flexibility for Enterprise customers. Previously, only admins could view and manage macro suggestions. Now, admins can assign permissions to other roles, allowing them…
How can I configure access to macro suggestions in Zendesk?
If you have the Advanced AI add-on, you can start configuring access to macro suggestions immediately. This involves setting permissions within custom roles, allowing admins to delegate access to macro suggestions to other roles in the Admin…
Who can now access macro suggestions in Zendesk?
With the new permissions update, not only admins but also other roles defined by the admin can access macro suggestions in Zendesk. This change is available to Enterprise customers who have access to custom roles, allowing for a more collaborative…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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