Quality Assurance in Zendesk's Professional Services
How does Zendesk ensure the quality of its Professional Services?
Zendesk ensures the quality of its Professional Services by performing them through qualified employees and subcontractors. They agree to cooperate in good faith with the Subscriber to achieve satisfactory completion of services. Zendesk controls the method and manner of performing all work necessary for completion, ensuring that the services are consistent with generally-accepted industry standards.
More related questions
What is the scope of Zendesk's Professional Services?
Zendesk's Professional Services include training and implementation services as outlined in a mutually agreed Statement of Work (SOW) or other written document. These services are provided in exchange for fees specified in the agreement. The SOW or…
What happens if changes are needed after a Statement of Work is executed?
If changes are needed after a Statement of Work (SOW) is executed, the Professional Services can only be altered through a mutually executed change order. This ensures that both parties agree to any modifications in the scope or nature of the…
What is the relationship between Zendesk and the Subscriber during Professional Services?
During the provision of Professional Services, Zendesk acts as an independent contractor, maintaining complete control over its personnel and operations. The relationship does not create a partnership or agency, and neither party can bind the other…
What warranties does Zendesk provide for its Professional Services?
Zendesk warrants that its Professional Services will be performed in a timely and professional manner, consistent with industry standards. If there is a breach of this warranty, Zendesk may choose to re-perform the services or terminate the SOW and…
Who owns the deliverables from Zendesk's Professional Services?
Zendesk retains ownership of all deliverables from its Professional Services, including any derivatives or modifications. Subscribers are granted a non-exclusive license to use these deliverables in connection with their subscription to Zendesk's…
Can open source materials be included in Zendesk's deliverables?
Yes, Zendesk may incorporate open source materials into deliverables, but they will notify the Subscriber of such inclusion. Zendesk avoids using open source materials governed by 'copyleft licenses' that could require disclosure of Subscriber's…
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