Zendesk introduced the generative AI agent tools dataset to help measure the impact of AI tools and ensure their adoption by agents. This dataset and its dashboard are designed to assist customers from the initial trial phase to long-term use, providing insights into how these tools affect operations. By understanding the impact on metrics like resolution time and CSAT, businesses can optimize their use of AI tools in customer support.
Zendesk has introduced a new dataset specifically for generative AI agent tools. This dataset, along with a prebuilt dashboard, allows admins to analyze how agents are using AI tools like summarize, expand, and tone shift. It helps correlate these…
If you've enabled the generative AI agent features, you'll see the new dashboard starting from the rollout date. Customers with Explore Professional or Enterprise can create custom reports, clone the prebuilt dashboard, and make other…
If you have feedback or questions regarding the new Zendesk dataset, you can visit the community forum where Zendesk collects and manages customer product feedback. For general assistance with Zendesk products, you can contact Zendesk Customer…
The prebuilt dashboard for Zendesk's AI tools offers several benefits, including the ability to drill into agent utilization and correlate the impact of AI tools on key metrics. This helps businesses understand how tools like summarize, expand, and…