Purpose of 'Last Ticket Updated Mins' Metric
What is the purpose of the 'Last Ticket Updated Mins' metric?
The 'Last Ticket Updated Mins' metric is designed to show how out-of-date the dashboard data is by calculating the time since the last ticket update.
This metric helps dashboard viewers understand the currency of the information they are viewing. It calculates the difference in minutes between the current time and the last ticket update, providing an approximate timestamp of the last data refresh.
More related questions
How can I create a report to show the last refresh timestamp in Zendesk Explore?
To create a report showing the last refresh timestamp in Zendesk Explore, you need to create a metric that returns the time of the last ticket update. This involves using a formula to calculate the difference in minutes between the current time and…
What permissions are needed to create a last refresh timestamp report in Zendesk Explore?
To create a last refresh timestamp report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary datasets and create calculated metrics and attributes. Additionally, you must be using…
How do I configure the chart for the last refresh timestamp report?
Configuring the chart for the last refresh timestamp report involves removing unnecessary elements and adding a date filter. This ensures the report is clear and only shows relevant data. In the chart configuration menu, hide the table headers and…
Why might the last refresh timestamp report show incorrect data?
The last refresh timestamp report might show incorrect data if the dataset queries too many rows, leading to data snipping. This can result in outdated timestamps being displayed. To fix this, add a 'Ticket Updated - Date' filter set for 'Today' to…
How can I add the last refresh timestamp report to a dashboard?
To add the last refresh timestamp report to a dashboard, you need to create the report first and then use the dashboard editor to include it. Once your report is ready, navigate to the dashboard editor in Zendesk Explore. From there, you can add…
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