Purpose of Drill In on Zendesk Explore Reports
What is the purpose of using drill in on Zendesk Explore reports?
Drill in allows you to refine your Explore report results by slicing metrics with additional attributes. This feature helps you gain deeper insights into your data by letting you or the report viewer choose from a range of attributes. For instance, you can create a report showing tickets by assignee and configure drill in to display ticket status or channel. This flexibility enhances your data analysis capabilities.
More related questions
How do I configure drill in for my Zendesk Explore report?
To configure drill in for your report, you need to enable it and select attributes. In your report, go to the Chart configuration menu and click on Drill in. Then, in the Drill in panel, click Enable drill in. You can choose up to 20 attributes…
Can I export drill in results from Zendesk Explore?
Yes, you can export your drill in results from Zendesk Explore. Once you have drilled into your data, you can export the results in either CSV or Excel format. Simply click on Export in the drill in panel and choose your preferred format. The file…
How do I enable drill in on a Zendesk Explore dashboard?
To enable drill in on a dashboard, you need to ensure it's turned on for at least one report on the dashboard. Open your dashboard for editing, click on Tab options, then Interaction options, and select Enable drill in. Note that drill in isn't…
What should I do if drill in isn't working on my Zendesk dashboard?
If drill in isn't working on your dashboard, ensure that it's enabled both at the dashboard level and for the specific report. Open your dashboard for editing, go to Tab options, then Interaction options, and make sure Enable drill in is selected….
Can I add optional attributes for drill in on Zendesk Explore reports?
Yes, you can allow report viewers to add optional attributes when using drill in. After enabling drill in, click Enable adding attributes in the Drill in panel. You can then select up to 20 attributes that viewers can add or remove from the report,…
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