Purpose of Custom Groups in Zendesk Explore
What is the purpose of using custom groups in Zendesk Explore?
Custom groups in Zendesk Explore provide flexibility in analyzing team performance by organizing data into meaningful categories. For instance, you can group internal and external team functions to use as attributes or filters in your analysis. This helps in creating more insightful reports by combining data from different ticket groups into a single view, allowing for a comprehensive understanding of support activities.
More related questions
How do I create custom groups in Zendesk Explore?
Creating custom groups in Zendesk Explore allows you to better analyze your team's performance. To create a custom group, start by clicking the reports icon in Explore, then select 'New report'. Choose the dataset containing the ticket data, such…
How can I make my Zendesk Explore reports more interactive?
To enhance interactivity in Zendesk Explore reports, you can add advanced decompose options. This feature allows viewers to explore data points by other attributes, providing a deeper understanding of ticket group performance. By setting a…
What is a decompose path in Zendesk Explore?
A decompose path in Zendesk Explore is a feature that allows users to drill down into specific data points by other attributes. This enables a detailed analysis from a broad overview to granular details. For example, when viewing tickets by a…
How do I decompose results in Zendesk Explore?
To decompose results in Zendesk Explore, first ensure you have set up a decompose path. Then, click on any column or data point in your report visualization and select 'Decompose'. This action allows you to break down the data further based on the…
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