Public X Corp Mention Not Creating Ticket in Zendesk
Why didn't a public X Corp mention create a ticket in Zendesk?
If a public tweet mentioning your X Corp account didn't create a ticket in Zendesk, it might be due to configuration issues.
Ensure that your X Corp channel in Zendesk is set up to automatically convert public mentions into tickets. If it's not configured this way, the tweet won't create a ticket. If all public tweets with your X Corp username aren't converting, try re-authorizing your X Corp account by deactivating and reactivating it. For more details, check out the article on removing X Corp accounts from Support.
More related questions
How can I ensure public X Corp mentions create tickets in Zendesk?
To ensure public X Corp mentions create tickets in Zendesk, you need to configure your X Corp channel correctly. Make sure your Zendesk account is set to capture public mentions. If it's not, tweets won't convert to tickets. If issues persist,…
What should I do if public tweets aren't converting to tickets in Zendesk?
If public tweets aren't converting to tickets in Zendesk, re-authorizing your X Corp account might help. Deactivate and then reactivate your X Corp account in Zendesk to resolve this issue. This step can often fix problems with ticket creation from…
Can quote tweets create tickets in Zendesk?
Quote tweets, which are retweets with added comments, can be converted to tickets in Zendesk with some help. To enable this feature, you need to contact Zendesk Customer Support. They can assist you in setting up your account to convert quote…
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