Providing Feedback on Zendesk's Focus Mode
What should I do if I have feedback about Zendesk's focus mode?
If you have feedback or questions about Zendesk's focus mode, you can visit the community forum where Zendesk collects and manages customer product feedback. This is a great place to share your thoughts and engage with other users who might have similar experiences or insights.
For general assistance with Zendesk products, reaching out to Zendesk Customer Support is recommended. They can provide guidance and help address any concerns you might have regarding the use of focus mode or other Zendesk features.
More related questions
What is focus mode in Zendesk's omnichannel routing?
Focus mode in Zendesk's omnichannel routing allows agents to concentrate on a single live channel at a time, minimizing interruptions from other channels. This feature ensures that while an agent is engaged in active messaging conversations, they…
Why did Zendesk introduce focus mode for omnichannel routing?
Zendesk introduced focus mode to help agents provide high-quality customer service by protecting their focus and reducing disruptions. This change is particularly beneficial in environments where agents handle tickets from multiple channels, as it…
How can I enable focus mode in Zendesk?
To enable focus mode in Zendesk, you need to edit your omnichannel routing configuration. This feature is being rolled out to all accounts, so you can easily turn it on to start benefiting from improved agent focus and service quality. If you have…
What are the benefits of using focus mode in Zendesk?
Using focus mode in Zendesk offers several benefits, including improved service quality and reduced agent overload. By allowing agents to focus on a single live channel at a time, it minimizes interruptions and helps maintain a productive work…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
