Proactive Greetings with Chat Mobile SDK
Can I send proactive greetings via Chat Triggers using the Chat Mobile SDK?
Yes, you can create proactive greeting Chat triggers for the Zendesk Chat mobile iOS and Android SDK. However, it's not recommended due to potential race conditions.
These race conditions can interfere with setting a department, as the department field becomes read-only once a chat starts. If a greeting is sent before setting a department, it won't be possible to set it afterward. For more details, check out theoriginal article.
More related questions
How can I create a Chat trigger for mobile app users?
To create a Chat trigger for mobile app users, you need to set specific conditions and actions. Start by creating a Chat trigger and select 'When a visitor has loaded the chat widget' under Run trigger. Then, set conditions like 'Visitor page title…
What are the potential issues with using Chat triggers on mobile SDKs?
Using Chat triggers on mobile SDKs can lead to race conditions, which may cause issues with setting departments. Once a chat is initiated, the department field becomes read-only. If a proactive greeting is sent before setting a department, it won't…
How can I prevent a Chat trigger from applying to an open ticket?
To stop a Chat trigger from applying to an open ticket, you can edit the trigger to exclude tickets with a specific tag. Add a condition to the trigger so it only fires on tickets that don't contain a certain tag. Then, add that tag to your open…
Can I make the welcome message dynamic for mobile apps?
Yes, you can make the welcome message dynamic for mobile apps by using triggers, but it may affect web live chat. To achieve a dynamic welcome message, you can create a trigger that customizes the 'zchprechatwelcomemessage'. However, be…
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