Private vs On-Demand Zendesk Training Explained
What is the difference between private and on-demand Zendesk training?
On-demand training includes free, self-paced courses and learning paths for admins, agents, and developers. These courses are available online and can be accessed as many times as needed. Private training, on the other hand, is a paid service hosted remotely by a Zendesk Trainer and tailored specifically for you and your team. Private training can be purchased online.
More related questions
Are my LMS credentials the same as my Zendesk credentials?
No, your LMS credentials are not the same as your Zendesk credentials. The Learning Management System (LMS) is a separate system from your Zendesk account. To access training courses, you'll need to create a free account at training.zendesk.com….
How do I know if I already have a Zendesk LMS account?
If you've never logged in to training.zendesk.com, you likely don't have an LMS account. In this case, you'll need to create one for free. If you're unsure whether you have an account, you can email[email protected]for assistance. They'll help…
How can I reset my Zendesk LMS password?
To reset your Zendesk LMS password, simply visit the password reset link provided in the help documentation. This will guide you through the process of setting a new password, ensuring you can regain access to your training courses quickly and…
Do you offer Zendesk courses in languages other than English?
Yes, Zendesk offers foundational courses for Admins in several languages. These include Spanish, French, Brazilian Portuguese, Japanese, and German. You can filter the on-demand course catalog by language to find courses available in your preferred…
Which courses are recommended for new Zendesk users?
For new Zendesk Admins, it's recommended to start with a foundational learning path. These paths consist of a series of short courses and modules designed to help new admins quickly learn how to use Zendesk products effectively.
Will I receive a certificate after completing a Zendesk online course?
Yes, upon completing a learning path, you will earn a badge. This badge can be added to your LinkedIn profile and shared with colleagues, showcasing your achievement and the skills you've gained through the course.
Does Zendesk offer live training events?
Yes, Zendesk offers live, interactive events known as Zendesk Training Days. These events provide customers with the opportunity to share challenges and learn from expert trainers. Each session includes scenarios, troubleshooting activities, and…
What are the benefits of earning a Zendesk Certification?
Earning a Zendesk Certification demonstrates your knowledge and skills in implementing, configuring, and managing Zendesk solutions. It can also enhance your earning potential and open up more opportunities for career growth.
How can I prepare for a Zendesk Certification Exam?
To prepare for a Zendesk Certification Exam, it's recommended to have at least 3 months of in-product experience. Additionally, take advantage of free online courses and learning paths, including product learning paths and Certification prep paths,…
Are there any discounts or vouchers for Zendesk Certification?
Yes, by registering for one of Zendesk's Certification Prep & Practice Workshops, you'll receive a voucher for a free Certification Exam. This is a great way to prepare for the exam and save on certification costs.
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