Printing Side Conversations in Zendesk
Can I print side conversations in Zendesk?
You can print side conversations in Zendesk if they are created as tickets. Once a side conversation is created as a ticket, it will have a ticket number, and you can print it like any other ticket. However, side conversations that are not created as tickets, such as those from Slack or emails, cannot be printed.
More related questions
How can I print a ticket in Zendesk?
Printing a ticket in Zendesk is straightforward. Simply open the ticket you wish to print, click the Ticket options menu in the upper right corner, and select 'Print ticket'. This will open a printer-friendly version of the ticket, displaying all…
Can I print multiple tickets at once in Zendesk?
Currently, Zendesk does not support bulk printing of tickets. You can only print tickets individually. However, there is a third-party app that allows you to create multiple PDFs from tickets at once by downloading a .ZIP file containing one PDF…
Is it possible to print a ticket without internal notes in Zendesk?
Yes, you can print a ticket without internal notes using a free app called Print Ticket History. This app allows you to omit internal notes when printing, making it suitable for sharing ticket summaries externally.
Why are images not included when printing tickets in Zendesk?
Currently, images are not included when printing tickets in Zendesk. This limitation can make printouts less useful if much of the context is captured in photo attachments. Users are encouraged to provide feedback on this feature to influence…
Can I customize what prints on a Zendesk ticket?
Zendesk does not offer built-in functionality to customize the contents of a printed ticket. The printout will include all fields with values, but customization options are limited. If you need specific information, such as the organization, it…
Is there a way to print tickets using the Zendesk API?
Currently, there is no API endpoint available in Zendesk to print tickets. Users are encouraged to provide feedback on this feature request to help influence future functionality.
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