Previewing Zendesk Support Request Forms
Learn how to preview your Zendesk support request forms by accessing ticket form settings or assuming an end-user's identity.
How can I preview my Zendesk support request forms?
You can preview your Zendesk support request forms by accessing the ticket form settings. This allows you to see the ticket form that your customers will fill out before contacting you.
To preview the form, follow the instructions in the article on Managing your ticket forms. Remember, only ticket fields that are editable for end users will be displayed in the request form. Additionally, you can assume an end-user's identity to view the form as they would see it. For more details, check out the article on Assuming end-users.
More related questions
What is the process to assume an end-user's identity in Zendesk?
Assuming an end-user's identity in Zendesk allows you to view and use Zendesk Support as if you were that end user. This is a great way to see exactly what your customers experience when they create a ticket using your request form. To do this, an…
How can I preview changes to my Zendesk Help Center theme?
You can preview changes to your Zendesk Help Center theme using the preview feature. This feature allows you to see how changes will look while you're working on your theme. For more information on how to use this feature, refer to the article on…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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