Preventing Internal Articles in Zendesk Answer Bot Suggestions
How can I prevent internal articles from appearing in Zendesk Answer Bot suggestions?
To prevent internal articles from appearing in Zendesk Answer Bot suggestions, ensure they are restricted to specific user segments.
Internal articles should be accessible only to the user segments they are intended for. If an end-user belongs to a segment that does not include internal articles, they won't see those articles in the suggestions. Properly managing user segments and article permissions is key to controlling article visibility.
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