Preventing Future Zendesk Incidents Post-March 28, 2024
What steps are being taken to prevent future Zendesk incidents like the one on March 28, 2024?
To prevent future incidents similar to the one on March 28, 2024, Zendesk is implementing several remediation items. These include reviewing procedures to incorporate feature flags for future changes, ensuring consistency in application configuration across environments, and enhancing smoke tests to cover similar scenarios. These steps aim to improve system reliability and prevent similar issues.
More related questions
What happened during the Zendesk service incident on March 28, 2024?
On March 28, 2024, from 15:57 UTC to 17:50 UTC, some Zendesk customers faced issues updating or publishing new schedules in Tymeshift. This was due to an incorrect application configuration where the service account lacked the necessary…
How was the March 28, 2024, Zendesk incident resolved?
The March 28, 2024, Zendesk incident was resolved by granting the necessary permissions to the production service account. This action corrected the incorrect application configuration that was preventing schedule updates in Tymeshift. Once the…
What caused the Zendesk service incident on March 28, 2024?
The root cause of the Zendesk service incident on March 28, 2024, was an incorrect application configuration. Specifically, the service account did not have the correct permissions to edit or create the schedule service, leading to issues with…
Where can I find more information about Zendesk system status and incidents?
For current system status information about Zendesk, you can visit their system status page. This page provides updates on ongoing issues and incidents. Additionally, summaries of post-mortem investigations are usually posted there a few days after…
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