Prevent Zendesk Account Suspension
How can I prevent my Zendesk account from being suspended?
To prevent your Zendesk account from being suspended, ensure that all invoices are paid on time. For credit card payments, accounts are suspended 22 days after the renewal date if payment is not received. For manual invoices, suspension occurs 65 days after the renewal date.
Regularly check your billing information and update it as needed to avoid any disruptions in service.
More related questions
Why am I seeing the 'Uh-oh! We Were Unable To Process Your Payment' error?
This error message indicates that there is an outstanding invoice pending payment. To resolve this, you may need to update your credit card information or switch payment methods. For credit card payments, accounts are suspended 22 days after the…
What should I do if my account is suspended due to payment issues?
If your account is suspended due to payment issues, it is likely because of an outstanding invoice. For credit card payments, suspension happens 22 days after the renewal date, and for manual invoices, it's 65 days. To resolve this, update your…
How can I update my billing details in Zendesk?
To update your billing details in Zendesk, you need to access your account settings and modify your payment information. If you're unable to do this, it might be due to account suspension. In such cases, contact Zendesk support to temporarily…
What happens if my credit card payment fails in Zendesk?
If your credit card payment fails, Zendesk will send an email to the billing contact with an error code and description. This helps you understand the issue and take corrective action. Common solutions include updating your credit card information…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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