Prevent Organization Tag Overwriting User Tag in Zendesk
Why is my organization tag overwriting a user tag in Zendesk?
The organization tag might overwrite a user tag due to a race condition in Zendesk. When you create a ticket, both organization and user tags are added. If you're using a custom field with the same tag values and the custom field value isn't selected, this can lead to one tag overwriting the other.
To prevent this, ensure that you use different tags for organizations and users in any custom fields. This will help avoid the race condition that causes the overwriting issue. For more details, you can refer to theoriginal Zendesk article.
More related questions
How can I stop a user tag from being overwritten by an organization tag?
To stop a user tag from being overwritten by an organization tag, use different tags for organizations and users in custom fields. This issue arises from a race condition when both tags have the same values and the custom field value isn't…
What causes a race condition between organization and user tags in Zendesk?
A race condition between organization and user tags in Zendesk occurs when both tags have the same values in a custom field, and the custom field value isn't selected. This can result in one tag overwriting the other when a ticket is created. To…
Why might a user tag overwrite an organization tag in Zendesk?
In some cases, a user tag might overwrite an organization tag due to the same race condition that typically causes the reverse. This happens when both tags share the same values in a custom field, and the custom field value isn't selected. To avoid…
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