Preparing Your Account for Zendesk Messaging Migration
How do I prepare my account for migrating to messaging?
To prepare your account for migrating to messaging, ensure it meets the necessary requirements.Your account should be on Zendesk Suite or Support + Chat (Team plan or higher) with the Agent Workspace enabled.Additionally, having an active, public help center with at least 10 articles is recommended if you plan to use autoreplies. Evaluate your digital presence, regional needs, and industry expectations to develop a suitable messaging strategy. Preparing your agents for the new environment is also crucial.
More related questions
What should I consider before migrating from live chat to messaging?
Before migrating from live chat to messaging, it's important to evaluate your current setup and needs.Migration will change how your agents and customers interact, offering new functionalities while replacing some existing ones. You should…
What changes occur when migrating from live chat to messaging?
Migrating from live chat to messaging introduces several changes.Messaging is enabled at the account level, altering workflows for administrators and agents, and changing customer interactions.Automated conversation bots become the first…
How do I enable messaging on my Zendesk account?
To enable messaging on your Zendesk account, you need to activate it at the account level.Ensure your account meets the necessary requirements and then proceed to enable messaging through the Admin Center.Once enabled, you can activate…
What should I do after migrating to messaging?
After migrating to messaging, you can refine your setup to enhance the customer experience.Consider creating an out-of-office message, enabling email continuation for conversations, and using CSAT for feedback.Additionally, explore messaging…
Do I need to change the script on my website when migrating to the new Web Widget?
When migrating from the Web Widget (Classic) to the new Web Widget,the script remains the same, so no changes are needed on your website.However, if you wish to use the new web widget code, you can update the widget code on your website's…
Can I transfer message history from live chat to messaging?
Currently, there is no option to transfer message history from live chat to messaging.However, the chat history of existing tickets will remain accessible even after migrating to messaging.This ensures that you can still refer to past…
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