Preparing for Legacy Social Messaging App Removal
How can I prepare for the July 31, 2024 deadline?
To prepare for the deadline, uninstall the legacy Social Messaging app and activate the Agent Workspace through the Admin Center. Migrate your social messaging channels to ensure a seamless transition. If you encounter issues, try disabling and re-enabling the Agent Workspace or contact Zendesk support.
More related questions
What is the final removal date for the legacy Social Messaging app?
The legacy Social Messaging app will be completely removed on July 31, 2024. After this date, the app will cease to function, and customers will no longer be able to send or receive messages using it. To continue using social messaging, you need to…
Who is affected by the removal of the legacy Social Messaging app?
The removal of the legacy Social Messaging app affects any customers still using it who have not yet activated the Zendesk Agent Workspace or set up social channels within it. Zendesk will notify impacted account owners and admins by email. If…
Why should I switch to the Zendesk Agent Workspace?
Switching to the Zendesk Agent Workspace offers numerous benefits, such as a unified interface for managing all customer interactions, expanded channel support, and the ability to deploy custom bots. The platform also provides ongoing enhancements…
What happens if I don't migrate before the removal date?
If you don't migrate before the removal date, you'll lose the connection between Zendesk and your social messaging channels. This means comments and messages won't be converted into tickets, and you won't receive notifications through the social…
What should I do if I'm not using the legacy social messaging app?
If you're not using the legacy social messaging app and don't want to migrate, you don't need to take any action. However, you'll lose social messaging functionalities once the app is removed. If you decide to use social messaging later, you'll…
Will current open tickets still work after migrating to messaging?
No, current open tickets will not work after migrating to messaging. It's recommended to close all tickets before moving over, as the legacy app uses older technologies that are not compatible with the new system.
Is there feature parity between the legacy app and Agent Workspace?
Yes, there is feature parity between the legacy Social Messaging app and the Zendesk Agent Workspace social messaging experience. Zendesk is continuously working on delivering even more new features for the Agent Workspace.
Who should I contact for help or questions about the transition?
For help or questions about the transition, you can contact Zendesk Customer Support. Additionally, you can post in the product feedback forums, which are monitored by Zendesk product managers.
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