Precision in Scheduling Agent Shifts in Zendesk
Discover how to precisely schedule agent shifts in Zendesk, down to the exact minute.
How precise can I be when scheduling agent shifts in Zendesk?
You can be very precise when scheduling agent shifts in Zendesk. The platform allows you to set shift start and end times at any minute of the hour, not just at the top of the hour. This means you can schedule shifts to start at times like 12:03 p.m. and end at 08:33 p.m., providing great flexibility in managing your workforce.
For more information, see this article: Editing your schedule.
More related questions
Can I schedule my agents to start at 15 or 45 minutes past the hour?
Yes, you can schedule your agents to start at 15 or 45 minutes past the hour. Zendesk Workforce Management allows you to set up shift start or end times at 00, 15, 30, or 45 minutes past the hour. You can even assign shifts to specific minutes,…
Can I customize shift start and end times in Zendesk Workforce Management?
Yes, you can customize shift start and end times in Zendesk Workforce Management. The system allows you to set these times at 00, 15, 30, or 45 minutes past the hour, and even more precisely to any specific minute. This flexibility helps you tailor…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
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