Post-Outage Remediation Steps by Zendesk
What were the remediation steps after the Zendesk outage?
Following the Zendesk outage, several remediation steps were implemented to prevent future incidents. These included adding additional checks in the domain routing configuration service to ensure host-mapped subdomains are correctly configured.
Zendesk also reviewed and updated internal documentation to include detailed steps for handling similar errors. Additionally, they aimed to improve communication with customers during such incidents to keep them informed about the situation and expected resolution times.
More related questions
What caused the Zendesk Help Center outage on November 2, 2023?
The Zendesk Help Center outage on November 2, 2023, was primarily caused by an outage at Zendesk's primary CDN vendor. This affected an internal service responsible for updating domain routing configurations. The issue was compounded by the domain…
How was the Zendesk Help Center outage resolved?
The Zendesk Help Center outage was resolved through a series of strategic steps. Initially, the domain routing configuration was temporarily disabled to prevent further issues. Domains potentially impacted were added to a CDN-bypass list, and a fix…
Were existing host-mapped subdomains affected during the Zendesk outage?
Existing host-mapped subdomains were generally unaffected during the Zendesk outage unless their TLS certificates had expired. The issue primarily impacted new subdomains routed through the affected CDN. The outage was due to a malfunction in the…
What was the timeline of the Zendesk Help Center outage in November 2023?
The Zendesk Help Center outage began on November 2, 2023, at 11:54 UTC and lasted until November 6, 2023, at 19:00 UTC. During this period, a subset of Guide customers across all Pods experienced issues loading their Help Centers. The outage was…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
