Organizing Ticket Triggers Within Categories in Zendesk
How can I organize ticket triggers within categories in Zendesk?
Organizing ticket triggers within categories in Zendesk can be done through several methods.
You can reorder triggers within a category by dragging and dropping them. To move triggers between categories, either drag-and-drop them or use the 'Move to category' option after selecting the triggers. Additionally, you can edit a trigger to select a new category. For adding a new trigger to a specific location, use the options menu next to a trigger and choose 'Add trigger below'.
More related questions
What are ticket trigger categories in Zendesk?
Ticket trigger categories in Zendesk help you organize and manage your ticket triggers more efficiently. By grouping ticket triggers into categories, you can visually arrange them based on their functions or other criteria, making it easier to…
How do I create a new ticket trigger category in Zendesk?
Creating a new ticket trigger category in Zendesk is a straightforward process. First, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Business rules' followed by 'Triggers'. Then, go to the Tickets tab, open…
Can I use the Zendesk API to manage ticket trigger categories?
Yes, you can use the Zendesk API to manage ticket trigger categories. When creating a new ticket trigger via the API, you can specify a category. If you don't, Zendesk will automatically select one for you. The API also allows you to make changes…
What should I consider when ordering ticket trigger categories?
When ordering ticket trigger categories, it's important to consider the sequence in which you want the triggers to run. The order of categories affects the run order of the triggers within them. For instance, all triggers in one category will…
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