Options for Receiving 2FA Passcodes in Zendesk
What are the options for receiving two-factor authentication passcodes in Zendesk?
In Zendesk, you can receive two-factor authentication passcodes via an authenticator app or SMS. Authenticator apps like Google Authenticator, Authy, Symantec VIP, and Duo Mobile can be used to generate passcodes. Alternatively, you can opt to receive passcodes through SMS, provided your phone number is eligible to receive transactional messages. Each method has its own setup process, which you can follow in the security settings of your Zendesk profile.
More related questions
How do I enable two-factor authentication in Zendesk Support?
To enable two-factor authentication (2FA) in Zendesk Support, you need to access your security settings. First, click your user icon in the upper right corner of the Zendesk Support agent interface and select 'View profile'. Then, navigate to the…
Can I change how often I need to enter a passcode in Zendesk?
Yes, you can change how often you need to enter a passcode in Zendesk. By default, you only need to enter a passcode once every 30 days on the same device. However, if you prefer to enter a passcode every time you sign in, simply uncheck the 'Don't…
How can I turn off two-factor authentication in Zendesk?
If two-factor authentication is not required but you have it enabled, you can turn it off in Zendesk. To do this, go to your user profile by clicking your user icon in the upper right corner of the Zendesk Support agent interface. Then, select…
What should I do if I lose access to my two-factor authentication device?
If you lose access to your two-factor authentication device, you can use recovery codes to regain access to your Zendesk account. These codes are provided when you set up 2FA and can be downloaded from the notification email you receive. Each code…
Can I use Microsoft Authenticator for two-factor authentication in Zendesk?
Yes, you can use Microsoft Authenticator for two-factor authentication in Zendesk. While the help documentation lists Google Authenticator, Authy, Symantec VIP, and Duo Mobile as examples, Microsoft Authenticator is also supported. Simply follow…
How do I update my phone number for SMS two-factor authentication in Zendesk?
To update your phone number for SMS two-factor authentication in Zendesk, go to your profile settings. Click the Admin gear icon, choose 'People', search for your name, and select 'Edit'. Then, navigate to the 'Security settings' tab, click 'Edit'…
Is it possible to switch from SMS to an authenticator app for 2FA in Zendesk?
Yes, you can switch from SMS to an authenticator app for two-factor authentication in Zendesk. However, you can only have one 2FA method active at a time. To switch, you'll need to set up the authenticator app by scanning a QR code or entering a…
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