Optional Fields for Zendesk QA Conversation Import
What are the optional fields in the payload for importing conversations?
When importing conversations into Zendesk QA, you can include optional fields in your payload to enhance filtering and provide additional context. These optional fields includeupdated,ticketFields, andcomments.
Theupdatedfield allows for better filtering capabilities by providing a timestamp for when the conversation was last updated.ticketFieldscan be used to categorize conversations, andcommentsallow for detailed replies under a conversation. Including these optional fields can help you manage and review conversations more effectively.
More related questions
How do I set up an API connection for importing conversations into Zendesk QA?
To import conversations into Zendesk QA, you first need to set up an API connection. This involves obtaining an API token from your Zendesk QA account, which will be used to authenticate your requests. Once you have the API token, you can proceed…
What is the process for importing conversations into Zendesk QA using the API?
Importing conversations into Zendesk QA via the API involves making a POST request to a specific endpoint. You need to include your API token as a Bearer token in the Authorization header. The request should contain a payload with specific…
What properties should be included in the payload when importing conversations?
When importing conversations into Zendesk QA, your payload should include several key properties. These includeid,subject,description,created,assigneeEmail, andassigneeName. Optional fields likeupdated,ticketFields, and…
Can you provide an example payload for importing a conversation into Zendesk QA?
Certainly! Here's an example payload for importing a conversation into Zendesk QA: ```json { "data": [ { "id": "c4t-syst3m-335", "subject": "My fish bowl looks fishy", "description": "Hi, I just received my fish bowl. But it is fishless, which…
How do I send a request to import conversations into Zendesk QA?
To send a request for importing conversations into Zendesk QA, you can use a curl command. This command should include the endpoint URL, headers for content type and authorization, and the data payload. Here's an example of the curl command:…
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