Opting for a Pool of Licenses with Zendesk
Can I opt for a pool of licenses with Zendesk?
Yes, you can opt for a pool of licenses with Zendesk, but there are some requirements. You need to purchase a minimum of 5,000 licenses per year, and the pricing is based on an annual rate. Once you have used 80% of your pool, Zendesk will notify you.
For example, if you purchase a pool of 5,000 licenses, Zendesk will track the number of licenses used each month. If your team uses 300 seats in January, you will have 4,700 seats remaining. In February, if you use 100 seats, you will have 4,600 seats left. If your team grows in March and uses 1,000 seats, you will have 3,600 seats remaining. To choose this option, you need to contact Zendesk Customer Support.
More related questions
What are the requirements for Zendesk's pool pricing option?
To take advantage of Zendesk's pool pricing option, you must purchase at least 5,000 licenses annually. The pricing for these licenses is based on an annual rate, and you will be notified when you have used 80% of your pool. This option allows you…
How does Zendesk notify me about my pool license usage?
Zendesk will notify you once you have used 80% of your pool of licenses. This notification helps you keep track of your license usage and plan accordingly. For example, if you start with a pool of 5,000 licenses and use 300 in January, 100 in…
How does Zendesk's pool pricing work month-to-month?
Zendesk's pool pricing allows you to draw from a pool of licenses each month, providing flexibility in managing your team's needs. You start with a minimum of 5,000 licenses annually, and each month, Zendesk tracks the number of licenses used. For…
How can I choose the pool pricing option with Zendesk?
To choose the pool pricing option with Zendesk, you need to contact Zendesk Customer Support. They will guide you through the process and help you set up your pool of licenses. This option requires a minimum purchase of 5,000 licenses annually, and…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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