Number Masking for Text Messages in Zendesk Sell
Can I use number masking for text messages in Zendesk Sell?
No, number masking in Zendesk Sell is only available for phone calls, not text messages. Text messages will display your actual Voice number.
While masking is a great feature for calls, it's important to remember that any texts you send from Sell will show your real Voice number, not the masked one. This is a limitation to keep in mind when communicating with customers via text.
More related questions
What does masking a number in Zendesk Sell Voice mean?
Masking a number in Zendesk Sell Voice means replacing your actual phone number with a masked number when making calls. This ensures that the recipient sees the masked number as the Caller ID. When you make a call using the standard call via…
How can I set up number masking in Zendesk Sell Voice?
To set up number masking in Zendesk Sell Voice, you need to contact Zendesk customer support. They will guide you through the process. You'll need to provide a contact phone number, the number you want to use as a masking number, and your time…
What should I be cautious about when using number masking in Zendesk Sell?
When using number masking in Zendesk Sell, be cautious about customers trying to call back the masked number. These calls won't be recorded or tracked in your Sell account. If a customer calls back the masked number, the call will occur outside of…
Can I share my masked number with another agent in Zendesk Sell?
No, you cannot share your masked number with another agent in Zendesk Sell. Each agent must have a unique phone number. The system is designed to ensure that each agent has their own distinct number for making calls. This helps maintain clear…
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