New Zendesk Explore Metrics December 2023
What new metrics are available in Zendesk Explore for December 2023?
Zendesk Explore has introduced new messaging metrics and reports in the prebuilt dashboard and Messaging tickets dataset. These updates provide insights into first reply time and include data from social messaging channels like WhatsApp and Facebook Messenger. Additionally, the Explore live dashboard now supports unified agent statuses, offering more detailed information about agents' statuses and capacity.
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What are the new features in Zendesk Support for December 2023?
Zendesk Support has introduced several new features in December 2023. Enhanced permissions now allow admins on Enterprise plans to restrict agent access to tickets they request, providing more control over ticket visibility. Additionally, macro…
How has Zendesk Guide improved its media library integration?
Zendesk Guide now offers improved integration with third-party editors for its media library. This enhancement allows images copied from Google Docs or Word 365 to be automatically imported into the Guide media library when pasted into the article…
What are the new features in Zendesk Messaging and Live Chat?
Zendesk Messaging and Live Chat have introduced auto-accept functionality, which automatically assigns conversations to specified agents, eliminating the need for manual acceptance. Additionally, automatic live-conversation translation is now…
How can I customize bot avatars in Zendesk?
In Zendesk, you can now customize bot avatars by using your own images instead of the default avatar. This allows you to use your brand logo or any custom image that represents your bot, enhancing the personalization of customer interactions. This…
What are the new data locality options for Zendesk Talk?
Zendesk Talk has expanded its data locality coverage to include Europe and Australia. This means that Talk data, such as phone number data, call logs, and recordings, can now be hosted in the United States, the European Economic Area (EEA), and…
What new security features are available in Zendesk?
Zendesk has introduced a new Recommended password security level to enhance platform security. This level includes strict password requirements and checks against known breached passwords, aligning with security best practices. This update aims to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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