New Trigger Conditions and Actions in Zendesk Support
What new trigger conditions and actions are available in Zendesk Support?
Zendesk Support has introduced new trigger conditions and actions, enhancing the capabilities of triggers. Now, you can set up triggers to activate if the requester is a light agent, if the ticket has attachments, or if anyone is CC’d. Additionally, trigger actions can now update text and numeric custom fields, providing more flexibility in managing tickets.
For more detailed information, you can refer to theTrigger conditions and actions reference.
More related questions
How can I edit tables directly in the Zendesk Agent Workspace?
You can now edit tables directly within the Zendesk Agent Workspace composer, eliminating the need to switch to a separate application. This feature allows you to update content, add or delete rows and columns, and merge or split cells,…
What improvements have been made to the Customers page in Zendesk?
Zendesk has updated the Customers page, allowing you to sort your list of customers by name and last updated date. The new 'Last updated' column replaces the previous 'Created at' column, providing a more relevant sorting option for managing…
How can I export suspended tickets in Zendesk?
Zendesk now allows you to export your list of suspended tickets to a CSV file. This feature enables you to use your own spreadsheet software to sort, filter, and view all your suspended tickets on a single page, making it easier to analyze and…
What new messaging bot step types are available in Zendesk?
Zendesk has introduced two new messaging bot step types: 'Ask if question resolved' and 'Ask for details'. The 'Ask if question resolved' step helps capture end user data to measure answer performance, while 'Ask for details' uses custom ticket…
How can I manage messaging bots in Zendesk?
Zendesk now allows you to clone and delete your messaging bots, making bot creation and management more efficient. These options are available in the new options menu on the Bots page in the Admin Center, simplifying the process of managing your…
What changes have been made to outbound text messaging in Zendesk Talk?
Zendesk Talk has updated its outbound text messaging policy, and you can no longer send outbound text messages to recipients in Russia. This change affects how you communicate with customers in that region. For more information about available text…
How can I manage team members more effectively in Zendesk Admin Center?
The new team members page in Zendesk Admin Center makes it easier to manage your team with improved filtering, sorting, and license seat information. This update lays the groundwork for future features like bulk team management and advanced…
What new features are available for Zendesk Suite trials?
Zendesk Suite now offers the ability to upgrade your account to a higher-level plan and try it out before purchasing. This feature allows you to explore additional features in a higher plan before making a final decision. Additionally, you can…
How does the new Zoom integration enhance Zendesk functionality?
Zendesk's new Zoom integration allows for faster resolution of customer inquiries, simplified workflows, and more personalized service. It includes a new app within Zoom’s app framework and a new app within Zendesk, enabling agents to manage…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
