Zendesk has introduced new time filter options in the dashboard builder. These include 'This week,' 'This month,' 'This year,' 'Yesterday,' 'Previous week,' 'Previous month,' and 'Previous year.' These options aim to provide more flexibility and meet user requests for additional time ranges.
The new Zendesk dashboard builder will enhance bookmark functionality. Bookmarks are crucial for adopting the new dashboard builder, and Zendesk is committed to providing the use cases currently served by bookmarks. This includes the ability to set…
Cross-dataset filters in the new Zendesk dashboard builder will be easier to configure. Before the general availability (GA) of the new builder, you will be able to link filters across datasets, similar to the classic experience. This feature will…
Setting up filters across tabs in Zendesk's dashboard builder can be simplified with global filters. Users have expressed difficulty in setting up filters across tabs, as the same filter must be added to all tabs to ensure visibility. Zendesk is…
Zendesk offers several tools to assist with dashboard migration. These include leveraging dashboard activity to identify frequently used dashboards, using dashboard restrictions to combine multiple dashboards, and an importer tool to automate…
Admins will soon have the ability to gain an overview of all dashboards in their Zendesk instance. This feature is particularly useful if a dashboard owner has been downgraded or removed. Zendesk plans to restore this visibility feature, allowing…